All Systems Operational
Web App   ? Operational
Document Processing   ? Operational
API   ? Operational
Email   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2018

No incidents reported today.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018
Resolved - We have just released an update which has now fixed this incident and all documents should be processing as normal. Thank you for your patience during this incident.
May 9, 11:52 BST
Update - A workaround has been implemented however this needs to be enabled on your account. If you are impacted by this (seeing failed document uploads via the API or app.signable.co.uk), please contact help@signable.co.uk. This issue affects a very small number of customers, which is why this is an opt in workaround.
May 9, 10:02 BST
Identified - We have identified a bug with our system that handles parsing Tags from PDF's. This means that any PDF's that don't have a 'Creation Date', in the meta information, will be stuck as 'processing'. A fix is being worked on, alternatively the PDF can be altered to include a Creation Date.
May 8, 16:26 BST