tag:status.signable.co.uk,2005:/historySignable Status Page Status - Incident History2024-03-19T08:48:45+00:00Signable Status Pagetag:status.signable.co.uk,2005:Incident/201921632024-03-08T11:10:06+00:002024-03-08T11:10:06+00:00Degraded performance in the App and API<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>11:10</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:59</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:40</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> GMT</small><br><strong>Investigating</strong> - Requests to the App and API are currently slow</p>tag:status.signable.co.uk,2005:Incident/200466232024-02-22T11:15:26+00:002024-02-26T09:24:59+00:00Monitoring - Public Api - 504 Errors<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:15</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:27</var> GMT</small><br><strong>Monitoring</strong> - We have identified a fix for the issues affecting Public Api. 504 errors. We’re working to implement it and will let you know as soon as it is deployed.</p>tag:status.signable.co.uk,2005:Incident/197130882024-01-15T14:00:00+00:002024-01-15T15:43:29+00:00Resolved - App outage impacting all features<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>14:00</var> GMT</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting the app have been resolved. If you continue to experience problems please contact our support team hello@signable.co.uk. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/195203822023-12-25T08:48:28+00:002023-12-25T08:48:28+00:00Identified - DNS issues impacting some users when downloading documents and the API<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>08:48</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>15:31</var> GMT</small><br><strong>Identified</strong> - We have been experiencing some issues with our DNS servers for which we have implemented a fix. However the fix may take some time to propagate to all our customers and some customers may experience issues downloading documents or using the API. We hope these issues will resolve for the whole customer base within 72 hours.</p>tag:status.signable.co.uk,2005:Incident/195142372023-12-24T06:44:45+00:002023-12-24T06:44:45+00:00Login via www.Signable.co.uk not available<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>06:44</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>15:12</var> GMT</small><br><strong>Identified</strong> - We have identified the issue and are working to find a solution. The app is fully operational and users can login via https://signable.app/login</p>tag:status.signable.co.uk,2005:Incident/192022442023-12-10T18:00:05+00:002023-12-10T18:00:05+00:00Signable scheduled maintenance - Sun 10th Dec - 14:00h to 18:00h GMT<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>18:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>14:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:09</var> GMT</small><br><strong>Scheduled</strong> - Maintenance will be taking place on Signable’s database tables on the afternoon of Sunday, 10th December for 4 hours. This maintenance is essential to ensure the continued reliability and performance of our services.<br /><br /><b>Date and Time of Maintenance:</b><br />Sunday, 10th December<br />Starting at 14:00 hours (2:00 PM) GMT<br />Estimated Duration: 4 hours<br /><br /><b>Impact on Service:</b><br />During this maintenance window, Signable’s services will be temporarily unavailable. We understand the importance of our services to your operations, and we sincerely apologise for any inconvenience this may cause. Rest assured, our team will work diligently to minimise the duration of the service interruption.<br /><br /><b>What to Expect:</b><br />Signable services will be unavailable during the maintenance period.<br />Any attempts to access Signable’s platform may result in an error message.<br />The maintenance is expected to be completed within 4 hours, after which normal service will resume.<br /><br /><b>Why the Maintenance is Necessary:</b><br />This maintenance is crucial for optimising the performance and reliability of our database tables. We are committed to providing you with a secure and efficient platform, and these updates are essential to achieving that goal.<br /><br />If you have any urgent concerns or questions, please contact our support team at help@signable.co.uk</p>tag:status.signable.co.uk,2005:Incident/191066522023-11-13T12:16:14+00:002023-11-14T09:02:21+00:00Degraded performance in the App<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:16</var> GMT</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting loading in the app have been resolved. If you continue to experience problems please contact our support team hello@signable.co.uk. Thank you for your patience.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:07</var> GMT</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with the loading of the app and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>12:01</var> GMT</small><br><strong>Investigating</strong> - We are investigating an issue impacting the loading of the app. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/187312812023-10-09T12:56:30+01:002023-10-30T15:21:51+00:00Issues loading, sending and adding documents<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:56</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting document processing have been resolved. If you continue to experience problems please contact our support team hello@signable.co.uk. Thank you for your patience.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:51</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with document processing and are monitoring the situation. The service is now recovering. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:47</var> BST</small><br><strong>Identified</strong> - We have identified a fix for the issues affecting document processing. We’re working to implement it and will let you know as soon as it is deployed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:40</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting the upload of documents. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/186095302023-09-26T11:34:23+01:002023-09-26T11:34:23+01:00Resolved - Web app, Emails and API very slow or failing to respond.<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:34</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting the services have been resolved. If you continue to experience problems please contact our support team hello@signable.co.uk. Thank you for your patience.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:24</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with the service and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:10</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting all services being slow or failing to respond. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/184679092023-09-11T13:38:39+01:002023-09-11T13:38:39+01:00Identified - Slow response time or failures in the application<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>13:38</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting the service have been resolved. If you continue to experience problems please contact our support team hello@signable.co.uk. Thank you for your patience.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:48</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with the service and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:28</var> BST</small><br><strong>Identified</strong> - We have identified a fix for the issues affecting the application. We’re working to implement it and will let you know as soon as it is deployed.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:27</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:14</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>12:03</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting the application database resulting in the web app being slow to lead and some processes failing. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/184213802023-09-07T13:58:56+01:002023-09-07T13:58:56+01:00Resolved - Envelopes not showing on dashboard<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:58</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting viewing envelopes in the web application have been resolved. If you continue to experience problems, please contact our support team hello@signable.co.uk. Thank you for your patience.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:38</var> BST</small><br><strong>Identified</strong> - We have identified a fix for the issues affecting envelopes not showing on the dashboard. [We’re working to implement it and will let you know as soon as it is deployed.</p>tag:status.signable.co.uk,2005:Incident/183486292023-09-01T14:25:50+01:002023-09-01T14:25:50+01:00Resolved - Degraded Performance - Delay in email sending<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:25</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting email sending have been resolved. If you continue to experience problems please contact our support team hello@signable.co.uk. Thank you for your patience.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:14</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with email sending and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> BST</small><br><strong>Investigating</strong> - We are investigating intermittent delays in sending some emails. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/177179512023-06-29T12:11:02+01:002023-06-29T12:11:02+01:00Slow load times and inability to login across all services<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>12:11</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting the application have been resolved. We are working on processing the backlog of Reminder and Expiry notifications. If you continue to experience any other problems please contact our support team hello@signable.co.uk. Thank you for your patience.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>11:01</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with the application and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. We continue to work on processing the backlog of envelope reminder and expiry jobs. Thank you for your patience.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>10:50</var> BST</small><br><strong>Update</strong> - Services have recovered and are working as expected; however, scheduled reminders are delayed. We are working on this. Thank you again for your patience.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>10:33</var> BST</small><br><strong>Identified</strong> - We have identified a fix for the issues affecting all services. We’re working to implement it and will let you know as soon as it is deployed.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>10:21</var> BST</small><br><strong>Update</strong> - We are continuing to investigate an issue impacting all services. We will share an update as soon as we have more information. Thank you for your patience.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>09:59</var> BST</small><br><strong>Investigating</strong> - We are investigating slow loading times and inability to login across all services.</p>tag:status.signable.co.uk,2005:Incident/175207592023-06-09T15:53:51+01:002023-06-09T15:53:51+01:00Investigating - Completed envelopes not being synced to third party integrations<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting webhooks and integrations have been resolved. If you continue to experience problems please contact our support team. Thank you for your patience.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>14:36</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with webhooks and third-party integrations and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>10:28</var> BST</small><br><strong>Update</strong> - We are continuing to investigate and have identified the issue may be affecting the Google Drive integration too.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>10:05</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting the Dropbox integration. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/175132752023-06-08T17:00:05+01:002023-06-08T17:00:05+01:00Investigating - Webhooks - Issue receiving webhooks<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:58</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>16:23</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:51</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>15:38</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting webhooks. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/174552052023-06-03T07:36:54+01:002023-06-03T07:36:54+01:00Stripe outage potentially affecting some Signable Accounts<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>07:36</var> BST</small><br><strong>Resolved</strong> - This issue has now been fixed by Stripe and any affected plan renewals have now been processed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>21:20</var> BST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>21:19</var> BST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>17:52</var> BST</small><br><strong>Monitoring</strong> - Due to an outage with Stripe, our billing provider, some Signable accounts that are auto-renewing their plans whilst this outage is ongoing may experience issues sending envelopes.<br />If you are experiencing issues, enabling overages will resolve this.</p>tag:status.signable.co.uk,2005:Incident/169807422023-04-27T16:01:58+01:002023-04-27T16:01:58+01:00Investigating signers receiving duplicate emails for envelopes<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>16:01</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:47</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>12:11</var> BST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.signable.co.uk,2005:Incident/167094952023-03-31T17:03:01+01:002023-03-31T17:03:01+01:00Investigating - Document uploading issues<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:03</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>15:53</var> BST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>15:11</var> BST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>14:55</var> BST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>14:48</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting the document uploading. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/166973822023-03-30T14:31:27+01:002023-03-30T14:31:27+01:00Investigating - Degraded performance - Intermittent errors<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>14:31</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the intermittent issues impacting the downloads and slowness have been resolved. If you continue to experience problems please contact our support team. Thank you for your patience.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>14:06</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues affecting the web app and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:17</var> BST</small><br><strong>Update</strong> - Symptoms reported include intermittent issues downloading envelopes and the system generally running slowly. We will share an update as soon as we have more information. Thank you for your patience.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:14</var> BST</small><br><strong>Investigating</strong> - We are investigating intermittent errors being reported in our monitoring system. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/166878712023-03-30T08:11:59+01:002023-03-30T08:11:59+01:00Investigating - Downloading completed envelopes not working for some customers<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>08:11</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:46</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with the download links and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:36</var> BST</small><br><strong>Identified</strong> - We are investigating an issue impacting some customers who are experiencing issues downloading the completed envelope. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/166849572023-03-29T11:20:33+01:002023-03-29T11:20:33+01:00Investigating - Public API - Blank responses are being returned when a request is made<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>11:20</var> BST</small><br><strong>Resolved</strong> - We can confirm that our monitoring is showing that the issues impacting the public API have been resolved. If you continue to experience problems please contact our support team. Thank you for your patience.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:57</var> BST</small><br><strong>Monitoring</strong> - We have implemented a fix for the issues with the public API and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:49</var> BST</small><br><strong>Identified</strong> - We have identified a fix for the issues affecting the public API for some of our customers. We’re working to implement it and will let you know as soon as it is deployed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:34</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting the public API for some customers where making a request is resulting in a blank response. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/166741892023-03-28T11:51:40+01:002023-03-28T11:51:40+01:00Investigating - Degraded performance - Envelope sending and signing<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:51</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:08</var> BST</small><br><strong>Investigating</strong> - We are investigating an issue impacting the envelope sending and signing for some customers. We're seeing some delays and degraded performance. We will share an update as soon as we have more information. Thank you for your patience.</p>tag:status.signable.co.uk,2005:Incident/166197722023-03-28T07:18:25+01:002023-03-28T07:18:25+01:00Maintenance: Database Update<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:18</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>15:51</var> BST</small><br><strong>Update</strong> - On Tuesday 28th between 7.00-9.00 AM BST, there will be a scheduled maintenance window. <br />We will use this time to update our database in preparation for a major feature launch.<br /><br />During this time, there will be approximately 30 minutes of downtime. This means that during that specific period, you will not be able to send or sign envelopes using Signable.<br /><br />We apologise for this inconvenience.<br /><br />As always, if you have any questions or concerns, please contact our Support Team at help@signable.co.uk</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:26</var> GMT</small><br><strong>Scheduled</strong> - On Tuesday 28th between 7.00-9.00 AM BST, there will be a scheduled maintenance window. <br />We will use this time to update our database in preparation for a major feature launch.<br /><br />During this time, there will be approximately 30 minutes of downtime. This means that during that specific period, you will not be able to send or sign envelopes using Signable.<br /><br />We apologise for this inconvenience.<br /><br />As always, if you have any questions or concerns, please contact our Support Team at help@signable.co.uk</p>tag:status.signable.co.uk,2005:Incident/166197242023-03-27T20:00:31+01:002023-03-27T20:00:31+01:00Maintenance: Infrastructure Update<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>15:24</var> GMT</small><br><strong>Update</strong> - On Monday 27th between 6-8 PM BST, our Platform team have scheduled a maintenance window. We will use this time to update our infrastructure.<br /><br />During this time, there will be approximately 10 minutes of downtime which means that during that specific period, you will not be able to send or sign envelopes using Signable.<br /><br />As always, if you have any questions or concerns, please contact our Support Team at help@signable.co.uk</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>15:17</var> GMT</small><br><strong>Update</strong> - On Monday 27th between 6-8 PM BST, our Platform team have scheduled a maintenance window. We will use this time to update our infrastructure.<br /><br />During this time, there will be approximately 10 minutes of downtime which means that during that specific period, you will not be able to send or sign envelopes using Signable.<br /><br />As always, if you have any questions or concerns, please contact our Support Team at help@signable.co.uk</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>15:14</var> GMT</small><br><strong>Update</strong> - On Monday 27th between 6-8 PM BST, our Platform team have scheduled a maintenance window. We will use this time to update our infrastructure.<br /><br />During this time, there will be approximately 10 minutes of downtime which means that during that specific period, you will not be able to send or sign envelopes using Signable.<br /><br />As always, if you have any questions or concerns, please contact our Support Team at help@signable.co.uk</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:21</var> GMT</small><br><strong>Scheduled</strong> - On Monday 27th between 6-8 PM BST, our Platform team have scheduled a maintenance window. We will use this time to update our infrastructure.<br /><br />During this time, there will be approximately 10 minutes of downtime which means that during that specific period, you will not be able to send or sign envelopes using Signable.<br /><br />As always, if you have any questions or concerns, please contact our Support Team at help@signable.co.uk</p>tag:status.signable.co.uk,2005:Incident/162049632023-02-20T10:18:12+00:002023-02-20T10:18:12+00:00Identified - API & Web App - Degraded Performance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:18</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:11</var> GMT</small><br><strong>Monitoring</strong> - We have implemented a fix for the performance issues and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:05</var> GMT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:56</var> GMT</small><br><strong>Identified</strong> - We have identified a fix for the degraded performance affecting all services. We’re working to implement it and will let you know as soon as it is resolved.</p>