Our queuing system is now back up and running and fully operational.
Thank you for your patience during these delays.
Posted Mar 30, 2017 - 10:35 BST
Monitoring
The email backlog is now empty, which means emails will be sending instantly. Document processing is also clear so these will be processed as quickly as they come in.
We are in contact with our queue provider so that once it is fixed on their end, we can close this incident.
Posted Mar 30, 2017 - 10:28 BST
Update
We are now forcing emails, webhooks and document processing through so the backlog is now clearing
Posted Mar 30, 2017 - 10:18 BST
Identified
We are working with our queue provider to clear the delays. They are aware of the issue and are working on a fix.
Posted Mar 30, 2017 - 09:44 BST
Investigating
We are currently seeing delays with processing envelopes, sending emails and sending webhooks. We are investigating.