Document processing stuck on 'Processing'

Incident Report for Signable Status Page

Resolved

After monitoring the fix for the last 4 hours, we are happy that this incident is resolved.

Posted Mar 05, 2018 - 13:52 GMT

Monitoring

After some configuration updates, documents are now processing as expected. We are still monitoring and will do for the rest of the day. Sorry again for the problems this has caused.

Posted Mar 05, 2018 - 10:07 GMT

Update

We are still trying to identify the root cause of this issue. Sorry for the problems that this will be causing you.

Posted Mar 05, 2018 - 09:55 GMT

Investigating

Investigating an issue with document processing.

Posted Mar 05, 2018 - 09:14 GMT