Incident with sending envelopes via the API

Incident Report for Signable Status Page

Resolved

This incident has been resolved.

Posted Sep 13, 2018 - 15:56 BST

Monitoring

A fix has been implemented so errors should no longer be appearing. We are monitoring the situation to ensure that it is fixed.

Posted Sep 13, 2018 - 15:45 BST

Investigating

We are investigating an issue which is causing some envelopes to be failed to send with the error "The document you have provided is not a supported file format. We support PDF, Word or Excel files." via the API.

Posted Sep 13, 2018 - 15:32 BST

This incident affected: API.