Postmortem -
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May 2, 10:50 BST
Resolved -
We can confirm that our monitoring is showing that the issues impacting Signable services have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team hello@signable.co.uk. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
Apr 29, 13:28 BST
Monitoring -
We have implemented a fix for the issues with API-v1 and the Signable App and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.
Apr 29, 13:20 BST
Update -
As part of the remediation efforts, emergency maintenance is taking place on Signable services. All services are taken down to apply these fixes. We will update you once they are back up again.
Apr 29, 12:36 BST
Update -
We are continuing to work on a fix for this issue. We apologise for the inconvenience and appreciate your patience. Once the issue is resolved, a detailed report will follow. Thank you for your understanding.
Apr 29, 12:18 BST
Update -
We are continuing to work on a fix for this issue.
Apr 29, 09:56 BST
Identified -
We have identified a fix for the issues affecting document processing. We’re working to implement it and will let you know as soon as it is deployed.
Apr 29, 09:13 BST
Investigating -
We have identified a fix for the issues affecting document uploading and processing. We’re working to implement it and will let you know as soon as it is deployed.
Apr 29, 08:13 BST