Word document processing

Incident Report for Signable Status Page

Resolved

This incident has been resolved.
Posted Jan 16, 2019 - 16:14 GMT

Update

We are continuing to monitor for any further issues.
Posted Jan 16, 2019 - 16:04 GMT

Monitoring

A fix has been put in place and we are seeing the error rates drop. Please re-upload your documents or resend any API requests which are stuck in 'processing'.
Posted Jan 16, 2019 - 16:00 GMT

Identified

This has been identified as an issue affecting our Word and Tag processing systems. We are working on a fix now. PDF documents without Tags in them will work fine.
Posted Jan 16, 2019 - 15:48 GMT

Investigating

We are investigating an issue with uploading Word documents across the system.
Posted Jan 16, 2019 - 15:42 GMT
This incident affected: Document Processing.
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