Identified - DNS issues impacting some users when downloading documents and the API

Incident Report for Signable Status Page

Resolved

This incident has been resolved.
Posted Dec 25, 2023 - 08:48 GMT

Identified

We have been experiencing some issues with our DNS servers for which we have implemented a fix. However the fix may take some time to propagate to all our customers and some customers may experience issues downloading documents or using the API. We hope these issues will resolve for the whole customer base within 72 hours.
Posted Dec 24, 2023 - 15:31 GMT
This incident affected: Web App and API.
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