Email sending issues
Incident Report for Signable
Resolved
Emails are now being processed correctly and instantly.
Posted Jul 26, 2017 - 14:15 BST
Monitoring
Emails are now flowing and error rates have decreased back to normal levels. We will monitor this to make sure its back up and running.
Posted Jul 26, 2017 - 14:08 BST
Update
Sendgrid are having a wide outage, causing a proportion of our emails to fail. We are working with Sendgrid to try to get things back up as soon as possible.
Posted Jul 26, 2017 - 14:02 BST
Identified
We have identified a problem with our email service provider, Sendgrid and are working with them to get things back to 100%
Posted Jul 26, 2017 - 13:53 BST
Investigating
We are investigating an issue with our email service provider which is causing certain emails to fail to be sent.
Posted Jul 26, 2017 - 13:36 BST