Our queuing system is now back up and running and fully operational.
Thank you for your patience during these delays.

The email backlog is now empty, which means emails will be sending instantly. Document processing is also clear so these will be processed as quickly as they come in.
We are in contact with our queue provider so that once it is fixed on their end, we can close this incident.

We are now forcing emails, webhooks and document processing through so the backlog is now clearing

We are working with our queue provider to clear the delays. They are aware of the issue and are working on a fix.

We are currently seeing delays with processing envelopes, sending emails and sending webhooks. We are investigating.