Some customers receiving duplicate emails for envelope sending notifications

Incident Report for Signable Status Page

Resolved

This incident has been resolved.

Posted Sep 02, 2021 - 11:55 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 02, 2021 - 10:59 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 02, 2021 - 09:59 BST

Update

We are still investigating the issue however there is no other impact to any other parts of the system, for example, envelopes are only created once.

Posted Sep 02, 2021 - 09:39 BST

Investigating

We are currently investigating this issue.

Posted Sep 02, 2021 - 09:17 BST

This incident affected: Email.