On May 21, 2024, at 15:22 UTC, a spike in indexing latency in ElasticSearch caused significant delays in document processing. This latency increase led to a backlog in the job queues, which impacted the overall performance of our app. After manually scaling several parts of our infrastructure, all job queues were fully processed and normal service resumed at 17:12 UTC.
A severe slowdown was experienced in the following services:
To prevent a recurrence, we implemented the following changes:
We apologise for the inconvenience caused and are committed to improving our services to prevent such incidents in the future. Thank you for your understanding and continued support.
For any further questions or concerns, please contact our support team at help@signable.co.uk