Resolved - API and App - Returning Unexpected Errors
Incident Report for Signable Status Page
Postmortem

Yesterday at 1pm we received reports that customers were receiving unexpected error messages when using our system.

This was due to a configuration problem with the new system that was deployed during a recent update.The issue was quickly identified and resolved within minutes by our technical team, with no significant impact on users.

We have already taken steps to prevent this from happening again, including additional checks and reviews in our process.

Thank you for your patience.

Posted Oct 30, 2024 - 12:02 GMT

Resolved
We can confirm that our monitoring is showing that the issues impacting our Public API and parts of our web app have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team hello@signable.co.uk.
Thank you for your patience.
Posted Oct 30, 2024 - 12:01 GMT
This incident affected: Web App and API.