On Monday 13th November, starting at 11:23am and resolved at 12:16pm our app and internal API experienced degraded performance due to an issue with our cloud provider’s (AWS) compute capacity. We didn’t experience any data loss or corruption during this time, just slower than normal service.
Our auto-scaling could not scale up to meet the demand therefore, we provisioned more resources manually.
Our cloud provider resolved this issue within minutes.
We’re investigating solutions to ensure we always have enough capacity to meet demand, even if auto-scaling fails.