Delay in sending emails that have PDF's attached

Incident Report for Signable Status Page

Resolved

We can confirm that our monitoring is showing that the issues impacting sending emails that have attachments have been resolved. We are now working to send the emails that have been delayed. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team hello@signable.co.uk. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
Posted Jan 20, 2025 - 15:50 GMT

Identified

We have identified a fix for the issues affecting email with PDF's attached. We’re working to implement it and will let you know as soon as it is deployed. Emails that don't have PDF's attached are working as expected.
Posted Jan 20, 2025 - 15:28 GMT
This incident affected: Email.
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